Frequently Asked Questions

General Information

Where are you located?
North Port, FL but we service across Florida

What are your office hours?
Monday – Friday 9 am to 5 pm
Saturday – 9 am to 1 pm

What should I do if I need to reach someone after regular business hours?
We have someone on call 24 hours, a day 7 days a week for emergencies only.
If you need to make changes or additions to an order after hours you can leave a message in the general mailbox or email us the changes at Info@TentsandEventsFL.com. If an event is in progress and you need to speak with someone immediately call the following number 941-724-4936.

Placing Orders
How do I place an order?
You can submit a quote on our website and a customer representative will contact you within 1 business day to confirm if you would like to make it a reservation. Submitted quotes are not a reservation until a customer service representative contacts you to make further arrangements. You can also call us at 941-724-4936. If needed, one of our Event Specialists may be available for an on-site consultation.

How far in advance should I place my order?
Advance reservations are recommended to ensure availability. We recommend placing your reservation at least two weeks prior to the date of your event. 

Payment options?
We accept Visa, Master Card, Discover, American Express, cash and checks. 

When and how do I pay?
Payment is due in full upon delivery.

Is tax charged on my order?
Yes, there is a 7% tax that will be added on to your total.

Can I pick up my rental items?
No

Can I make changes to my order after it has been placed?
Yes, please call 941-724-4936 to adjust the order.

What is your cancellation policy?
Cancellations may be made up to 1 week prior to scheduled delivery daye. Cancellations made within 4 to 7 days prior to scheduled delivery date notice are subject to a minimum of 50% restocking fee which you will be invoice for. 

What if we wish to add more equipment at last minute?
We accept changes or additions to your order at least 1 day prior to the delivery date of your order. We can add items to your order on the day of delivery based on availability, but however if we deliver it after our truck has left the warehouse with your equipment, we would charge another delivery charge.

Delivery & Pick up

Is there a charge for delivery?
Delivery and pickup are available at a nominal fee. Please call our office for charges.

What are your delivery hours?
We don't have any set delivery hours, we try and accommodate all customer requests. 

What if I am not on-site when the truck delivers/picks up?
If you know you will not be home, please call our office with instructions as to where the merchandise is to be set up. If you are not on-site and we have no instructions it will cause a delay and an extra cost to you for rescheduling a truck.

What type of service can I expect when the truck arrives?
Delivery/pickup charges are for standard drop off and pick up. If delivery or pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place.

Will your employees set up and take down the equipment?
Our employees will set up and take down canopies, stages, and dance floors. All other equipment (tables, chairs, linen, etc.) is set up and taken down by the customer. Set-up and take down service for tables and chairs is available at an additional charge. These arrangements MUST be made prior to delivery and pick-up.

Damages and Missing Items

Who is responsible for damaged or missing items?
The customer is responsible for all equipment from the time of delivery or will-call until it has been picked up by or returned to Tents and Events. The customer is also responsible for damaged or missing items and verifying an accurate count of rental items received and returned. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damage due weather / water to such items as tables, chairs and dance floors and more.

Permitting 

Tenting Permits
Please note that regulations for tenting permits for the State of Florida as dictated in the Florida Fire Code are enforced by local fire departments. 

Zoning and Fire Departments do charge fees for permits.  Tents and Events does process permits for a fee of $250 on top of the permit fee itself.  Please call us for details.